Overview
Project Overview
Find My Parcel is a unified delivery-management platform designed to revolutionize last-mile logistics across Europe. The system provides recipients with flexible parcel management options, reducing operational costs while improving customer satisfaction.
The platform addresses the critical challenge of failed delivery attempts by empowering recipients to redirect parcels, change delivery times, and provide specific instructions to couriers. This proactive approach significantly reduces re-delivery costs and enhances the overall customer experience across diverse European markets.
Through careful architectural design and strong technical leadership, the system maintains high performance standards while accommodating unique operational requirements for each country, proving that centralization and flexibility can coexist in enterprise-scale logistics solutions.
Key Facts
Client
European logistics group
Countries
11
Project type
Multi-tenant delivery management
Role
Architecture Lead & Tech/Team Lead
Stack
Microservices, REST API, Cloud, React
The challenge
Business Challenges
Key obstacles driving the need for a unified solution
High operational cost of Last-Mile Delivery
Fragmented systems across 11+ markets
Different operational models per country
Need for a shared, unified user experience
Inconsistent redirect and delivery-change flows
Technical scope
Technical Challenges
Complex technical requirements demanding innovative solutions
Single centralized deployment serving all markets
Virtual tenant model with strict data isolation
High scalability requirements
Real-time integration with operational and transactional systems
Country-level configuration and rule flexibility
The solution
Solution Architecture
Modern, scalable microservices-based architecture
Microservices-based backend
REST API for all front-end and system integrations
Horizontal scalability of individual services
Configurable country-specific rules and UX flows
Multi-tenant architecture in a single central deployment
Observability: metrics, logs, monitoring dashboards
Capabilities
Core Features
Powerful capabilities empowering recipients and reducing costs
Parcel Redirection
Redirect parcels to convenient pickup points
Change Delivery Address
Update delivery address on the fly
Reschedule Delivery
Change delivery date and time preferences
Safe Place Message
Leave instructions for couriers
Unified UX
Consistent experience across all countries
Real-time Data
Live parcel tracking and updates
Leadership
Delivery & Leadership
Architecture ownership and technical leadership across 14 countries
Architecture Ownership
C4 diagrams and architecture documentation
Architecture Decision Records (ADRs)
Design governance and standards
Tech/Team Leadership
Cross-functional team leadership
Country rollout coordination
Quality gates, CI/CD, code standards
Outcomes
Results & Impact
Measurable improvements across all markets
Reduced
Failed home-delivery attempts
Increased
Pickup-point redirection adoption
Faster
New country rollout process
Unified
Platform & simplified maintenance
Next step
Discuss Your Architecture Challenges
Interested in similar solutions for your organization? Let's explore how scalable architecture can transform your operations.
Get in Touch